Exotic Pet Outlet protects your personal information. All sensitive/credit information you provide is transmitted via Secure Socket Layer (SSL) technology. We will not sell or disclose your email address, and we will not spam. Below are more details about our privacy policy.

What information do we receive?

• We receive information from you once you sign up on the website, make a purchase, enter a contest or sweepstakes, respond to a survey or communication such as email, or participate in other website features.

• When purchasing or signing up, we may ask for your name, email address, mailing address, phone number, debit/credit card information, or additional details.

• We also collect information about gift recipients to ensure we can process the gift purchase. The information we collect regarding gift recipients is not used for marketing purposes.

• Like many sites, we use “cookies” to enhance your experience and gather information about visitors and visits to our site. Please refer to the “Do we use ‘cookies’?” section below for details on cookies and how we use them.

Do we disclose the information we gather to outside parties?

We are committed to protecting your privacy and will not sell, trade, or otherwise disclose your personally identifiable information to outside parties, except when we give you prior notice, or as described below. The term “outside parties” does not include Exotic Pet Outlet. It also does not include website hosting partners or other parties who assist us in operating our site, conducting our business, fulfilling your purchases, or improving our offerings, as long as these parties agree to keep the information confidential. We may also release personal information when we believe release is appropriate to comply with the law, enforce our website policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be shared with other parties for marketing, advertising, or other uses.

How do we use your personal information?

We may use the information we receive from you when you sign up, make a purchase, enter a contest or promotion, respond to a survey or marketing communication, browse the website, or use certain website features in the following ways:

• To personalize your website experience and provide the type of content and product offerings you are most interested in.

• To better serve you in responding to your customer support requests.

How can you opt-out, remove, or change the information you have provided?

To modify your email subscriptions, please update your preferences in the “My Account” section. Please note that, due to email production schedules, you may still receive emails that were already in production.

To remove all of your online account details from our database, log into the “My Account” section of our website and delete your shipping addresses, billing addresses, and payment details. Please note that we may retain information regarding a single sales transaction for the purpose of servicing that transaction and for record-keeping purposes.

How do we protect visitor information?

We implement various security measures to protect your personal information. Your personal information is stored behind secure networks and is only accessible by a limited number of individuals who have special access rights to such systems and are required to keep the information confidential. When you make purchases or access your personal information, we offer the use of a secure server. All sensitive/credit information you provide is transmitted through Secure Socket Layer (SSL) technology and is then encrypted into our databases to be accessed only as described above.

Third-Party Links

To provide you with better value, we may include third-party links on our website. These linked websites have separate and independent privacy policies. Therefore, we have no responsibility or liability for the content or activities of these linked websites. However, we aim to protect the integrity of our site and welcome any feedback about these linked websites (including if a specific link is broken).

Do we use “cookies”?

Yes. Cookies are small data files that a website or its service provider transfers to your computer’s hard drive through your Web browser (with your permission) that allows the site’s or service provider’s systems to recognize your web browser and capture and remember specific information. For example, we use cookies to help us remember and process the items in your shopping cart. Cookies are also used to help us understand your needs based on previous or current website activity, allowing us to provide you with better services. We also use cookies to compile aggregate data about website traffic and interaction to improve our website experience and tools in the future.

We may partner with third-party service providers to better understand our website visitors. These service providers are not permitted to use the information gathered on our behalf except to assist us in conducting and improving our business.

You can choose to have your browser alert you whenever a cookie is sent or disable all cookies through your browser settings (e.g., Netscape Navigator or Internet Explorer). Each browser is a bit different, so consult your browser’s Help menu for instructions on how to modify your cookie settings. If you disable cookies, some features of our site may not function properly, and some of our services may not work as intended. However, you will still be able to place orders by contacting customer support.

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

Questions and feedback

We welcome your questions, feedback, and concerns about privacy. Please contact us with any feedback related to privacy or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our site and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section for information about the use, disclaimers, and limitations of liability governing the use of our site.

Your Consent

By using our website, you consent to our privacy policy.